Returns

Methods of payment

Phantom Cables accepts VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & PAYPAL as payment for products purchased through our web site. Resellers, VARs, dealers, computer OEMs, government agencies and school boards are welcome to pay via credit card, COD or apply for terms. We reserve the right to change prices without notice. Any and all applicable sales taxes as well as shipping and/or handling charges will be added to the final purchasing price of products at the time of the transaction. If you do not feel comfortable submitting credit card information online please contact us at sales@phantomcables.com for alternative methods of payment.

We do not accept orders outside of Canada, the USA and Puerto Rico over the internet. Please contact us for any special delivery requests.

Order processing

Orders placed before 3:00pm EST will be processed the same day as inventory status allows. The stock status listed on our website is an approximation. If you should have concerns about the stock status please call, email or fax us for product availability.

Pick-Ups

Pick-ups are only available at our Markham Ontario Canada location. All pick-up orders must be placed prior to arriving. Pick-up counter located at rear of building.

Product returns

We will gladly accept product returns within 30 days of the original purchase date and may be subject to a 25% restocking fee on the original purchase price of the product. The initial shipping charge will not be refunded. The customer is also responsible for any and all charges associated with return shipping of the product. In order to return a product you will need to contact us at rma@infinitecables.com to receive a return merchandise authorization number before shipping the product back. Please note the product purchased, the original purchase date and the reason for the return in your email. Returns will not be accepted without an RMA number. All returns must also be unused and in their original packaging. Unfortunately, we cannot accept returns on batteries as they are a consumable good.

In the case a product is defective, you must request and RMA number within 30 days of purchase. Once we receive the product we will test it to determine if it is defective. If the product is deemed defective, you will not be charged any restocking fee. If the product is not found to be defective within 15 days of the original purchase date, the customer will be charged a 25% restocking fee. If the product is not found to be defective and originally purchased between 15 and 30 days, a 35% restocking fee will be charged.

Purchasing by minors

Phantom Cables does not sell to anyone under the legal age of majority. If you are a minor and wish to make a purchase through www.phantomcables.com you must have a parent or legal guardian perform the transaction on your behalf.

Misprints

Phantom Cables always tries to ensure that all information provided to you through our web site is complete and accurate. However, we may on occasion make a mistake. We reserve the right to correct or cancel an order at any time due to incorrect information.

If you have any questions or comments regarding these Purchasing Policies please feel free to contact us at info@phantomcables.com